Refund policy

Refund Policy At Puffy Parcel, we are confident in the quality of our products. That's why we offer a satisfaction guarantee. If you are not pleased with your Puffy Parcel product, reach out to us via email, text, live chat, or phone at 615-219-9141. For those within the first 30 days of their initial purchase, we will provide a full refund or offer an exchange for a different item to try.

For any returns, please send your items to the address below using a shipping service that offers tracking and insurance. Puffy Parcel is not liable for packages that are lost or damaged during return shipping. After you have shipped your return, please forward the tracking number, along with your name and order number, to info@puffyparcel.com so we can expedite your refund.

Return address: Puffy Parcel Attn: Returns 555 S Tennessee Ln. TN 37207