Privacy policy

Last Updated: May 2nd, 2024

This Privacy Policy explains how Puffy Parcel (referred to as "the Site," "we," "us," or "our") gathers, utilizes, and shares your personal information when you visit, use our services, or make a purchase from puffyparcel.com (the "Site") or otherwise engage with us (collectively referred to as the "Services"). For the purpose of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the website, or an individual from whom we have collected information under this Privacy Policy.

Please carefully review this Privacy Policy. By accessing and using any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.

Changes to This Privacy Policy We may modify this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, the "Last updated" date will be amended, and we will take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from various sources as outlined below over the past 12 months. The information we collect and how we use it depends on your interactions with us.

Beyond the specific purposes mentioned below, we may use the information collected to communicate with you, provide the Services, comply with legal requirements, enforce terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect The type of personal information we collect about you varies depending on your interactions with our Site and Services. "Personal information" refers to data that identifies, relates to, describes, or can be linked to you. The sections below outline the categories and specific types of personal information we collect.

Information We Collect Directly from You The information you voluntarily provide through our Services may include:

• Basic contact details such as your name, address, phone number, email.
• Order details including your name, billing address, shipping address, payment verification, email address, phone number.
• Account details such as your username, password, and security questions.
• Shopping data such as the items you browse, add to your cart, or wishlist.
• Customer support data including the details you provide in communications with us.

Information We Collect Through Cookies We automatically collect certain data about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about your use of our Site and account, your device, browser type, network connection, IP address, and other interaction data.

Information We Obtain from Third Parties We also receive information about you from third parties, including:

• Service providers who collect data on our behalf such as Shopify.
• Payment processors who handle your payment data (e.g., bank account, credit or debit card details, billing address) to process transactions and fulfill your orders in line with our contractual obligations.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to fulfill your orders, process payments, manage your account, arrange shipping, facilitate returns and exchanges, and allow you to post reviews.
• Marketing and Advertising: We utilize your data for marketing purposes, including sending promotional communications and displaying targeted advertisements.
• Security and Fraud Prevention: We employ your personal information to detect and prevent fraudulent or illegal activity.
• Communication: We use your data to offer customer support and enhance our Services.

Cookies Our Site uses Cookies to function and improve our services, remember your preferences, conduct analytics, and tailor advertising. You can manage Cookies through your browser settings, though this may affect how our Services function.

Disclosure of Personal Information In certain scenarios, we may share your personal information with third parties, such 

such as vendors performing services on our behalf, marketing partners, and in legal or business transactions.

For more information on our practices or to exercise your privacy rights, please contact us at 310-818-4236 or info@puffyparcel.com, or visit us at Puffy Parcel, 555 S Tennessee Ln. TN 37207, USA